General

We may collect and process personal data about you in the following circumstances:

when you place an order on our website (“Site”), this includes your email address, name, contact telephone number, address, which is provided when placing online or phone orders;
details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section on Cookies below);
and whenever you disclose your information to us, or we collect information from you in any other way, through our Site including the Contact Us form.

We may also collect data in the following ways:
IP Address: – We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

We may use your personal data for the legitimate interests of Blake & Boughton Ltd to:
provide you with information, or services that you requested from us;
allow you to participate in interactive features of our Site, when you choose to do so;
ensure that content from our Site is presented in the most effective manner for you and for your device;
improve our Site and services;
process and deal with any complaints or enquiries made by you and contact you for marketing purposes where you have signed up for these.

Cookies: – We use cookies essential to the functioning of our site, such as letting us remember what you put in your shopping trolley and other cookies to help us to provide you with a good experience when you browse our Site and also allows us to improve our Site and advertising. For detailed information on our use of cookies please see our Cookie Policy

Website Links: – Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit your information to these websites.

We will collect details such as your email address, name, contact telephone number, address, payment details and fraud checking information when you order goods or services from us either via our Site, by email, by telephone, if you complete an order/transaction form or send us a purchase order. We will use this information to process your order and comply with our contractual obligations.

In order to perform our contact with you, we may also need to share personal data with third parties such as payment providers, sub-contractors, suppliers, hauliers and postal service organisations to assist in the delivery of goods or services you have ordered;

We may share your contact information with Feefo independent reviews to ask for and then advertise your feedback;

We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 7 years afterwards to enable us to comply with statutory requirements.

We will collect details such as email address, name, contact telephone number, address, bank details in order to contact you about goods or services ordered with you and to place further orders. We will keep the personal data for 7 years further to being provided with the goods/services.

Although we do not currently conduct any email marketing, we may use Customer personal data for our legitimate interests to provide you with details about our goods, services, business updates and events which we think may be of interest. You have the right to opt-out of receiving this information detailed at any time. To opt-out of receiving such information you can email us at [email protected] providing us with your name and contact details.

In accordance with data protection legislation we are required to notify you of the legal basis upon which we process your personal data. We process your personal data for the following reasons: for performance of a contract we entered into with you including supplying goods ordered by you; where necessary for compliance with a legal obligation we are subject to; and for our legitimate interests (as described within this policy).

We may disclose your information to third parties for the following legitimate interests: to staff members, suppliers, contractors and hauliers in order to facilitate the provision of goods or services to you; to our affiliated entities to support internal administration; IT software providers that host our website and store data on our behalf.

We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not sell or distribute personal data to other organisations without your approval.

We will not transfer your personal data outside the European Economic Area.

Although we will do our best to protect your personal data including using encrypted data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk. Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.

Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to [email protected]. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.

You can also ask us to undertake the following:
update or amend your personal data if you feel this is inaccurate;
remove your personal data from our database entirely;
send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or restrict the use of your personal data.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Please send any requests relating to the above to [email protected] specifying your name and the action you would like us to undertake.

Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at [email protected]

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be updated on our website. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal without your knowledge or consent where required by applicable law or regulation